WC Support System allows you to enable email notifications, for both end users and administrators.
With each new ticket published or when an existing one is updated, a notification will be sent with all the details.
In addition to the possibility of setting the email address and the name with which to send notifications, you can insert a text that is displayed in the foter of each email sent, a useful tool for example to describe the characteristics of the service offered.
Guida completa alla configurazione e utilizzo della funzionalità AI nel WooCommerce Support System Premium. Configurazione passo-passo, esempi pratici, personalizzazione avanzata e risoluzione problemi.
It may happen that the user needs to forward the ticket conversation to one or more email addresses and, for this, WooCommerce Support System has a dedicated function: Additional recipients.
Over time, with the increase in requests for assistance from users, it becomes essential for the administrator to be able to easily retrieve specific tickets, perhaps among hundreds if not thousands…
To open a new ticket, the user just needs to click on the dedicated button and select the product for which he wants to ask for assistance.