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Export of customers and suppliers to Reviso

WooCommerce Exporter for Reviso allows you to export WordPress users as customers or suppliers. It is possible to select the desired user level among those present on the site, in order to carry out a more accurate export. The plugin also retrieves the groups of...

Customize the checkout form

WooCommerce Exporter for Reviso allows you to add the necessary fields to the checkout form to proceed with billing, including electronic where required. It is possible to decide which tax documents will be issued through Reviso and, consequently, the user will be...

Connect the plugin to Reviso

After activating the plugin and entering the Premium Key received with the order confirmation email, useful to keep the plugin updated as well as receiving support, you must log in using your Reviso credentials. By clicking on the Connect to Reviso button, an access...

Sending notifications to multiple recipients

It may happen that the user needs to forward the ticket conversation to one or more email addresses and, for this, WooCommerce Support System has a dedicated function: Additional recipients. Once this option is activated, in the creation of a new assistance ticket the...

Back-end ticket search

Over time, with the increase in requests for assistance from users, it becomes essential for the administrator to be able to easily retrieve specific tickets, perhaps among hundreds if not thousands of other contents. WooCommerce Support System allows you to carry out...

Opening and updating of a ticket by the user

To open a new ticket, the user just needs to click on the dedicated button and select the product for which he wants to ask for assistance. Once this is done, just add a title and proceed with the drafting of the ticket, using the traditional and complete WordPress...

The status of the tickets

WooCommerce Support System provides three different ticket states, which are represented by three easily recognizable colored labels. When a request for assistance is created by the user, it automatically receives the status of Open, with a red label. All tickets with...

Automatic closing of tickets

WooCommerce Support System allows you to automatically close tickets that are not updated by the user within a certain number of days. Once the dedicated option has been activated, it will be possible to set the number of days of inactivity of the ticket, and the...

Keep the ticket open

WooCommerce Support System shows in the back-end the list of tickets opened by users, highlighting in bold - as well as through the system of labels that identify the status of the request - those that have yet to be processed. To open the single ticket and see its...

Not just for logged in users

Logged-in users who have made a purchase on the site will have the opportunity to open a support ticket. WooCommerce, however, also allows guest users to purchase, without the need to register, which is why the plugin allows you to enable the service even in these...

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