Troubleshooting
If you encounter problems with the “ilGhera RAEE Contribution for WooCommerce” plugin, follow these steps to resolve them:
- Verify that the plugin is installed and activated correctly. Make sure you have followed the installation and activation instructions in the plugin documentation.
- Check that the plugin settings are configured correctly. Verify that the rates are set correctly and that RAEE categories are assigned to products appropriately.
- If the problem persists, try deactivating and reactivating the plugin to see if the issue is resolved.
- If the problem is related to a specific order, try deleting the order and recreating it to see if the issue is resolved.
- If none of the above steps resolve the problem, try contacting the plugin’s technical support for further assistance.
Note: If you have purchased the premium version of the plugin, make sure you have entered the correct license key on the plugin settings page.
Eco-contribution calculation error
If you notice errors in the eco-contribution calculation, make sure you have correctly configured the RAEE rates and categories for the products. Also, verify that the plugin settings are consistent with Italian regulations on RAEE eco-contribution.
Eco-contribution display issues
If the eco-contribution is not displayed correctly in the cart or on the checkout page, make sure you have enabled the eco-contribution display in the plugin settings. Also, verify that your website’s theme is compatible with the plugin and that there are no conflicts with other plugins.
Note: If you need further assistance, do not hesitate to contact the plugin’s technical support. We are here to help you resolve any issues you may encounter.