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WooCommerce Support System

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Sending notifications to multiple recipients

It may happen that the user needs to forward the ticket conversation to one or more email addresses and, for this, WooCommerce Support System has a dedicated function: Additional recipients. Once this option is activated, in the creation of a new assistance ticket the...

Back-end ticket search

Over time, with the increase in requests for assistance from users, it becomes essential for the administrator to be able to easily retrieve specific tickets, perhaps among hundreds if not thousands of other contents. WooCommerce Support System allows you to carry out...

Opening and updating of a ticket by the user

To open a new ticket, the user just needs to click on the dedicated button and select the product for which he wants to ask for assistance. Once this is done, just add a title and proceed with the drafting of the ticket, using the traditional and complete WordPress...

The status of the tickets

WooCommerce Support System provides three different ticket states, which are represented by three easily recognizable colored labels. When a request for assistance is created by the user, it automatically receives the status of Open, with a red label. All tickets with...

Automatic closing of tickets

WooCommerce Support System allows you to automatically close tickets that are not updated by the user within a certain number of days. Once the dedicated option has been activated, it will be possible to set the number of days of inactivity of the ticket, and the...

Keep the ticket open

WooCommerce Support System shows in the back-end the list of tickets opened by users, highlighting in bold - as well as through the system of labels that identify the status of the request - those that have yet to be processed. To open the single ticket and see its...

Not just for logged in users

Logged-in users who have made a purchase on the site will have the opportunity to open a support ticket. WooCommerce, however, also allows guest users to purchase, without the need to register, which is why the plugin allows you to enable the service even in these...

Add media to the ticket

WooCommerce Support System gives your customer the ability to insert images - and all the other file formats supported by WordPress - into the ticket messages. To activate this feature you need to enable the plugin option shown in this image: Composing the message of...

Email notifications for users and administrators

WC Support System allows you to enable email notifications, for both end users and administrators. With each new ticket published or when an existing one is updated, a notification will be sent with all the details. In addition to the possibility of setting the email...

Customize the style of your support tickets

WooCommerce Support System allows you to customize the color of the support tickets, with the possibility of selecting a background color and one for the text. It is possible to differentiate with different colors the tickets published by the user, from the response...

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