It may happen that the user needs to forward the ticket conversation to one or more email addresses and, for this, WooCommerce Support System has a dedicated function: Additional recipients.
Once this option is activated, in the creation of a new assistance ticket the user will be able to indicate one or more email addresses, addresses that will receive a notification every time the ticket is updated by the user himself or by the administrator.
The additional recipients field is programmed to perform different checks on the values entered, in detail:
- Only email addresses are accepted.
- Each email address can only be entered once.
- The user’s email address is not accepted because it is already present in the system.
The additional recipients can also be managed by the administrator, in fact they are recalled in the back-end when the ticket is opened.