Flash player failing to load in IE11

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  • 10 Ottobre 2017 alle 4:43 #2857
    dexcode
    Partecipante

    Hi,

    For some reason I am getting this error when trying to view a video in IE11: ‘Flash plugin failed to load’. I can see in inspector that the jwplayer.flash.swf file is not being loaded and is the cause of the error.

    I am using an RTMP stream as the source and am wondering if this is the default fallback player for IE, does IE not play HTML5?
    Where is the configuration set for the swf file or where does it need to be placed for the player to work properly?
    Does the plugin map to the jwplayer.flash.swf that is in the jwplayer folder downloaded from the jwplayer site?

    Dex

    10 Ottobre 2017 alle 9:24 #2858
    ilGhera
    Amministratore del forum

    Hi. Can you give me a page link please?

    11 Ottobre 2017 alle 15:05 #2860
    dexcode
    Partecipante

    https://www.babypillars.com/0-3-months-baby-development-videos/

    11 Ottobre 2017 alle 16:48 #2862
    ilGhera
    Amministratore del forum

    Working for me without any problem.

    Please, try to change your player. Go to jwplayer.com and login, go to Downloads page and copy the the Player library Url, under the Cloud Hosted Player Libraries section.
    Paste it to the right field in the plugin options page.
    Please let me know if it work, ok?

    11 Ottobre 2017 alle 19:53 #2864
    dexcode
    Partecipante

    Hi,

    Was that test above in Internet Explorer v 11.576.14393.0 ? Things work fine in Chrome and Firefox.

    When I changed the player to the cloud hosted one then an insecure content error occurred due to the http. I changed this to https and then the browser throws an error.

    GET https://web.babypillars.com/libraries/VKP1j9M9.js net::ERR_NAME_NOT_RESOLVED

    Dex

    12 Ottobre 2017 alle 9:39 #2866
    ilGhera
    Amministratore del forum

    Hi @dexcode.
    Where did you get this url?
    https://web.babypillars.com/libraries/VKP1j9M9.js

    Please, try this:
    https://content.jwplatform.com/libraries/VKP1j9M9.js

    Checking your site, I can see that your jwplayer.js script call is commented, do you know why?

    12 Ottobre 2017 alle 10:38 #2867
    dexcode
    Partecipante

    Hi @Andrea,

    The original URL I used came from the jwPlayer dashboard. I am asking them why that is the URL and not the one you sent me. The one you sent seems to work fine as I can now play the video in IE11.

    I am a new developer to this site so have no idea yet how things are coded and why for instance that player script is commented out of the code.

    I thank you for your time and help in this matter.

    Regards,
    Dex

    12 Ottobre 2017 alle 10:40 #2868
    ilGhera
    Amministratore del forum

    Happy that it’s working now 😉

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