Problem with contacting supoport. and accesing logo bars

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  • 6 Marzo 2019 alle 16:30 #4036
    thifop
    Partecipante

    i ordered a premium plugin (jwplayer7 for wordpress) with 6 moths support but cannot access it on the site. so i created a account and can still not enter so here i am.
    I was wondering why logo link and other bars are not optional. i cannot click on them why is that. the whole reason i wanted this was because of the logo.
    Thanks.

    6 Marzo 2019 alle 17:04 #4038
    ilGhera
    Amministratore del forum

    Hi @thifop,
    thanks for the purchase.
    Envato has his own support method so, if you have bought the product from there, you have to use them tools.

    You’re right, it’s a bug.

    Please, replace the file [PLUGIN FOLDER]/admin/jwppp-admin.php with this one, I will release an update asap.
    jwppp-admin.zip

    Plase, let me know if this worked.

    • Questa risposta è stata modificata 4 anni, 9 mesi fa da ilGhera.
    6 Marzo 2019 alle 17:51 #4041
    ilGhera
    Amministratore del forum

    Please, download the file again.
    Thanks.

    6 Marzo 2019 alle 19:29 #4042
    thifop
    Partecipante

    thanks. i will.

    7 Marzo 2019 alle 1:03 #4043
    thifop
    Partecipante

    Yes it works. thanks for the update. Is it possible to move my logo a little lower because when i go full screen it vanishes into the dark corner of the screen. If not than its no problem im happy enough. thanks again.

    7 Marzo 2019 alle 9:32 #4044
    ilGhera
    Amministratore del forum

    Hi @thifop, happy that it worked.
    Unfortunately, the JW Player javascript API accept only the positions top/ bottom e left/ right, this is not something I can change.
    Thanks for reporting the bug 😉

    8 Marzo 2019 alle 9:03 #4045
    thifop
    Partecipante

    is there anything i can do to manae its size? tthe playlist is not working correctly. i see all the players and the original one as thelast one which sould be the only one.

    • Questa risposta è stata modificata 4 anni, 9 mesi fa da thifop.
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