WooCommerce Support System – Premium
Customer care is a very important part of our online store and a support service is essential to bring our e-commerce to the next level.
WooCommerce Support System integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.
The ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.
Give support to your WooComerce customers with this fast and easy to use ticket system.
From €2.49 per month (€29.90 / year)
WooCommerce Support System – Premium
Setup the support page
Choose which page to use for support in front-end or, if necessary, create a new one in a second.
You can also decide if put the tickets table before or after the page content.
With a color selector for text and background, both for admin and user threads, you can customize the appearance of the support tickets for a perfect integration into your site style.
Easy interface
Woocommerce Support System is very easy to use for your customer.
He can open a new ticket, selecting a product from the ones acquired, and write a new thread using the classic WordPress editor.
A click on the single ticket will expand it showing the conversation between him and the admin.
The user will be able to add new threads until the ticket will not be set to Closed.
From the admin prospective
Manage the support ticket requests couldn’t be easier.
All the tickets are ordered by default with the ones labeled Open on top, beginning from the oldest, probably the first that requires attention.
The contents can be rearranged clicking on every column name, something very useful that can make faster our work.
Like in front-end, the click on a single ticket shows all the conversation in it and the use of the Ajax technique, makes this action fast and efficient.
Inside any ticket, a click on New Message will make appear a full WordPress editor, the tool that everyone expects for writing and formatting text.
Open, Pending, Closed
To change the status of a single ticket, it’s enough clicking on the label and assign the new status from the modal window that appears.
E-mail notifications
Receive a notification every time a new message is published and let your customer to be informed if a reply was added to the ticket.
Not only for logged in users
If in your on line store is possible to make purchases without the need to be registered don’t worry, with Woocommerce Support System – Premium you will be able to give support to all of your customers.
Flagging the specific option, not logged in users will have the ability to access to the service by providing the order id and the email used for it.
Auto-close tickets
If a ticket was not updated by the user from a week, for example, is possible that he has received all the needed informations, so the ticket could be marked as resolved.
Instead of doing this manually and loose time, you can set the time period based on your needs, send automatically a customized notice to the user, asking him if more help is required, and close the ticket after the number of days specified.
Reviews
Astonishing support service
By 
It's a simple and elegant plugin. It solves most of the situations in which you have to use a ticket service. It also has one of the most astonishing support services I've meet in all my years as a programmer. 5 stars.
Awesome Plugin
By 
Cool
By 
Pre-purchase question?
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world xi
Your review is awaiting approval
certainly like your website however you have to check the spelling on quite a few of your posts. A number of them are rife with spelling problems and I to find it very troublesome to tell the truth however I’ll surely come back again.
Heiko –
Looks great and works also on mobile (using the Store Front theme). Recommended!
The only thing I miss is to create tickets / general inquiries without selecting a product (or for customers who haven’t purchased anything yet)/
Solih –
Could not update from my WP Dashboard?
–> https://prntscr.com/mxvv6r
ilGhera –
Hi Solish,
thank you for your review.
If you purchased the plugin from Envato, you need to download it from there.
Please let me know if you find any difficult on doing that.
Thanks.