Shop Forums JW Player 7 for WordPress JW Player black screen instead thumbnail

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #1209
    José Maria
    Participant

    Hi,
    I am hosting my videos on amazon s3 (https://s3.eu-central-1.amazonaws.com/…/*.mp4) and I don’t get preview image on Jw Player 7, only black screen.
    If I use [embed] shortcode, it’s working, I have an image preview, what can I do ?
    I am using [jw7-video n="1"] to embed video.
    Many thanks beforehands
    Christophe Bourgois
    http://www.l-wa.fr

    #1210
    ilGherailGhera
    Keymaster

    Hi Josè.
    Please let me have a page link where I can see the problem.

    #1259
    José Maria
    Participant

    Hi,
    Here is a link to a test page where first video is using [embed], and second one is using [jw7-video n="1"]
    I can send you login and password in PM.
    Thanks

    #1260
    José Maria
    Participant
    #1270
    ilGherailGhera
    Keymaster

    I wasn’t able to find any specific informations about Amazon s3 contents. That means that, talking about the poster image, you have to proceed like always, indicating the image url to JW Player. If anyone has more details about that, please comment this thread.

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