We have premium account, and we are faced with this kind of problem
JW Player does not work properly. When playing videos with your PRO plugin I get half of the video displayed or even not loading videos
I give you a link to video: http://www.metapower.co.il/course/yasnovidenie/
You can watch it on different browsers. http://prntscr.com/bipld1
Could you give us instructions. How to fix this problem.
Hi. I made a fast test using your contents, video url and so on, and everything worked fine.
You can see it here: http://www.flairvideo.net/test2
I was looking for a css issue in your code but I wasn’t able to find it. If the problem was only the video pushed to the bottom, you could just add top: -16% !important to your style.css, line 237, it worked for me.
Anyway, I think you have to find a conflict with another component of your site, probably a plugin. Try to disable all of them and verify is one the responsible. Otherwise, try to activate for a second another theme, the bad code could be there.
Hope this helps, please let me know if you are able to fix it.