Hi, thanks for your purchase.
Your video is not working, you can see that by putting the url in your browser. https://jeruk123.com/public_html/wp-content/uploads/2016/123/xfiles/The X-Files S10E01.mp4
Please, don’t use spaces in your file names, is never a good idea.
Another thing. Don’t force the media type if is not required (file type = mp4), do it just if necessary. To be clear, if your url comes with .mp4 in the end, you don’t need to do that.
Please let me know if you can fix it.
Did you try the video in the browser? It’s not working to me.
You can try with a YouTube video and a self hosted video like this one:
[video src="http://ilghera.com/videos/jw-player-7-for-wp-more-videos.mp4" /]