Shop Forums JW Player 7 for WordPress Problem with contacting supoport. and accesing logo bars

This topic contains 6 replies, has 2 voices, and was last updated by  thifop 2 weeks, 1 day ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #4036

    thifop
    Participant

    i ordered a premium plugin (jwplayer7 for wordpress) with 6 moths support but cannot access it on the site. so i created a account and can still not enter so here i am.
    I was wondering why logo link and other bars are not optional. i cannot click on them why is that. the whole reason i wanted this was because of the logo.
    Thanks.

    #4038
    ilGhera
    ilGhera
    Keymaster

    Hi @thifop,
    thanks for the purchase.
    Envato has his own support method so, if you have bought the product from there, you have to use them tools.

    You’re right, it’s a bug.

    Please, replace the file [PLUGIN FOLDER]/admin/jwppp-admin.php with this one, I will release an update asap.
    jwppp-admin.zip

    Plase, let me know if this worked.

    • This reply was modified 2 weeks, 2 days ago by ilGhera ilGhera.
    #4041
    ilGhera
    ilGhera
    Keymaster

    Please, download the file again.
    Thanks.

    #4042

    thifop
    Participant

    thanks. i will.

    #4043

    thifop
    Participant

    Yes it works. thanks for the update. Is it possible to move my logo a little lower because when i go full screen it vanishes into the dark corner of the screen. If not than its no problem im happy enough. thanks again.

    #4044
    ilGhera
    ilGhera
    Keymaster

    Hi @thifop, happy that it worked.
    Unfortunately, the JW Player javascript API accept only the positions top/ bottom and left/ right, this is not something I can change.
    Thanks for reporting the bug 😉

    #4045

    thifop
    Participant

    is there anything i can do to manae its size? tthe playlist is not working correctly. i see all the players and the original one as thelast one which sould be the only one.

    • This reply was modified 2 weeks, 1 day ago by  thifop.
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