Shop Forums JW Player 7 for WordPress “Show Options” button not working

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #8407
    bullish
    Participant

    Nothing happens when i click the ‘show options’ button. This is on the edit post page.

    Tried playing with where the widget is on the page – same problem. Switched to classic editor, nothing.

    image

    #8408
    ilGherailGhera
    Keymaster

    Hi @bullish,

    there’s probably a js error in your page, please open the browser console and see what’s going on.

    Thanks.

    #8412
    bullish
    Participant

    this is from the javascript console.

    Screen-Shot-2020-10-27-at-11-05-50-AM
    Screen-Shot-2020-10-27-at-11-05-44-AM

    Any sense of what it might be from?

    #8417
    ilGherailGhera
    Keymaster

    Hello,
    you need to debug here, please follow these steps:

    • Switch to a default theme and try
    • Deactivate all plugins except this one and try. If it works, turn them back on one by one and test each time.

    Please let me know if you can solve this.
    Thanks.

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