21 September 2017 at 18:03 #2775
I have observed that when I open a post with video content the JW player fails to load as it keeps displaying ‘loading the player’.
my videos play as soon as I revert player to WordPress Native Media Player. Please, how do I resolve this. I need to launch my site ASAP.21 September 2017 at 18:22 #2779
Please let me have the media url.22 September 2017 at 5:21 #2780
Thanks I just resolved it. Presently I am trying to figure out how to use [jw7-video] shortcode for quality toggling. Main question is where do I insert the code, and if I have 4 different qualities do I have to insert the code for each url? Finally does the plugin support automated quality toggling?
Thanks in advance for expedience. I will give you a five for the quality of support, the fast response is impressive.22 September 2017 at 5:38 #2781
I just found another problem, the videos play on desktop chrome browser but does not play on several other browsers including phones. I just tried IE, Microsoft Edge, Yandex Browser, and an android mobile phone chrome browser. Pls try this link: http://bichme.com/movies/batman-harley-quinn/22 September 2017 at 13:32 #2782
Goodday Andrea, I am still waiting to hear from you. Kindly respond as soon as you can.22 September 2017 at 20:44 #2786
This is the media url that you’re trying to play in your page:
Try this link in your browser and you will see the result. The video is not accessible.
Another thing. If you add a video url that doesn’t finish with the file extension, you have to force it using the specific tool that you have in “More oprions”.24 September 2017 at 11:26 #2795
I reverted to WordPress default Player (Media Element) and it plays on mobile and other devices. This shows that the problem is not with the link but the player. When you are ready I can activate JW PLayer so that you can see the performance again.25 September 2017 at 10:18 #2799
Everything is working on Firefox and Android.25 September 2017 at 11:51 #2800
I have test the link https://www.ilghera.com/test-2/. It fails on mozilla firefox 55.0.3 and yandex browsers but works on chrome, microsoft edge, and my android. What could be the problem? While is the link from my site not working on microsoft edge and mozilla firefox? I wish there was an upload button for me to upload my snapshots of the failure of firefox and yandex.
Hope to hear from you soon.25 September 2017 at 13:16 #2802
Same browser but in Linux.
My opinion is that you have to contact the JW Player official support and ask them what’s going on; it seems something about the player, not the plugin.
Anyway, if a bug if found in my product I will fix it asap.
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